The CIPFA Public Library Users' Survey is the leading tool for understanding user attitudes to libraries across the UK. Initially developed in 1993, it has a database of thousands of libraries to draw from, and will allow you to not only review your own situation but to measure it against the national picture.
In this time of financial constraint it is important for libraries to understand the impact that diversification, changes to service provision, the prominence of online and digital resources and an increase in self-service facilities have on their customers.
The CIPFA service
We provide you with a questionnaire that is updated to reflect the needs of the sector, both online and hard copy options to collect and return customer feedback. We scan and analyse your returns and will deliver a comprehensive, comparative report on your results.
The survey for the Public Library Statistics 2022-23 Actuals and 2023-24 Estimates is now available. Download the questionnaire and guidance notes below. Please complete the survey by Friday 29 September.
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